About the company
Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines. We pride ourselves on being lean, agile, and experimental. Our team thrives on R&D and innovation, always exploring the smartest ways to deliver exceptional results. We believe in a culture of building and shipping — whether it’s client deliverables, new services, or internal tools that keep us ahead of the game. If you’re looking for a role where you’ll tackle challenging problems, work with ambitious brands, and help shape the future of organic growth, let’s talk. Learn about the principles that drive how we work and build a company.
Job Summary
Your responsibilities
📍Your responsibilities will include … 📍Owning client relationships. Serve as the primary point of contact for executives, running polished meetings with clear agendas, pre-reads when needed, same-day recaps, and structured QBRs/EBRs that surface wins, risks, and expansion opportunities. 📍Driving renewals and expansions. Own retention and revenue growth across your book. Forecast value, prep renewal decks, propose scope changes, and track expansion pipeline by account. Partner with sales and leadership to close expansions. 📍Owning project management. Keep projects moving by setting clear timelines, assigning owners, and flagging risks early. Use tools like Asana and Notion to maintain predictable delivery and give clients confidence in execution. 📍Partnering with client teams. Collaborate with Organic Growth Strategists, Editorial Leads, and leadership to prioritize and pitch opportunities across SEO, content, CRO, and growth experiments. Align client priorities with delivery capacity. 📍Translating delivery to business outcomes. Tie SEO and content programs to pipeline, retention, and revenue. Reframe flat performance into strategic wins and momentum drivers. Prepare QBR decks that speak to VP and C-suite concerns. 📍Triaging escalations. Act as first line of defense when accounts wobble. Diagnose, propose solutions with trade-offs, and pull in executive sponsors where necessary. Document root causes and prevention plans. 📍Communicating clearly. Maintain communication SLAs across email and Slack. Provide proactive updates, route questions to the right specialist, and ensure all next steps are documented. 📍Leveraging automation and AI. Use automation and AI to streamline reporting, comms, and analysis. Regularly propose new tools or workflows that improve efficiency for you and the team. 📍Improving processes. Document playbooks, templates, and case studies that make client success repeatable and scalable. Help build the foundation for future CSM hires.
Who you are
📍5–7+ years of account management, client success, or agency leadership experience. 📍Experience managing a multimillion-dollar portfolio across 8–15 clients. 📍Background in agencies is strongly preferred; B2B SaaS client experience is ideal. 📍Strong executive presence: you can run decisive meetings with VPs and CMOs, stay calm under pressure, and guide sensitive discussions to clear outcomes. 📍Commercial acumen: you connect SEO/content/CRO to revenue, pipeline, and retention, and know how to defend budget with senior stakeholders. 📍Strong communication skills: you can draft crisp emails, QBR decks, and Loom walkthroughs that make complex work simple and actionable. 📍A driver: you don’t let deadlines slip, you unblock projects, and you maintain momentum even in messy situations.
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