What you will do:

📍Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs 📍Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals 📍Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through 📍Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth 📍Ensure the timely and successful delivery of products, in line with customer needs and objectives 📍Analysis of client behaviours and overall value to the business 📍Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players 📍Collaborate with other departments to improve the overall customer experience. 📍Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

What you will bring:

📍Minimum 1 year experience working in a customer service environment. 📍Excellent communication and writing skills are required. 📍Bilingual in English and Portuguese 📍Sports or Marketing Qualifications preferred but not required 📍High level of global sports knowledge 📍Strong gambling knowledge 📍Cryptocurrency knowledge is advantageous 📍Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom