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Coins.ph
KYC Specialist PH
about 2 months ago | 278 views | 2 applications

KYC Specialist PH

Full-time
Taipei

About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

What you'll do

📍Manage daily customer due diligence requests and requirements 📍Provide quality checking and verification of customer information in line with company policies and procedures 📍Evaluate risk level of customers upon onboarding 📍Identify bottlenecks that affect the performance of the KYC team and the KYC customer experience 📍Plan and implement strategies to provide excellent customer experience while maintaining risk controls 📍Coordinate with other teams to cascade customer issues and ensuring these are properly and effectively resolved in a timely manner 📍Stay updated on KYC/CDD best practices, analyze market trends and customer behavior and understand on how to apply it to Coins 📍Perform other related duties and tasks as may be required from time to time

What we expect from you

📍Passionate about building lasting customer relationships and prioritizes taking care of customers 📍Graduate of Business Management, Finance or equivalent 📍Strong verbal and written communication skills in both English and Filipino 📍Strong analytical skills and advanced knowledge in Google Suite programs 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Trustworthy and able to protect confidential information with discretion 📍Meticulous, detail-oriented, and able to work quickly without supervision 📍Discreet and upholds customer privacy and confidential information 📍Has a track record for getting things done - drive, ownership, and execution is at the core of our culture 📍Amenable to shifting schedule (AM, Mid and Graveyard Shift)

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