Requirements

📍IT Support & Helpdesk 📍Serve as the first point of contact for technical support queries (software, hardware, peripherals). 📍Troubleshoot and resolve Tier 1 & 2 support issues, escalating complex problems when necessary. 📍Maintain documentation of common fixes and best practices for end-users. 📍Hardware & Software Management 📍Set up, configure, and maintain laptops, workstations, and other IT equipment for new and existing employees. 📍Manage device inventory, ensure timely procurement of hardware, and enforce company security standards on all devices. 📍Network Administration 📍Oversee the internal network infrastructure (LAN, WAN, VPN, Wi-Fi), including routers, switches, and firewalls. 📍Proactively monitor network performance, troubleshoot outages or performance bottlenecks, and implement network improvements. 📍Ensure network security through proper configuration, patching, and documentation. 📍VPN / Zero Trust Administration 📍Configure and maintain Zero Trust policies for secure access control. 📍Monitor and optimize network traffic flow through Cloudflare tunnels and policies. 📍Security Monitoring & Incident Response 📍Monitor alerts from cybersecurity tools, including email security platforms and endpoint protection software. 📍Investigate and escalate security incidents; coordinate incident response with internal teams or external partners. 📍Enforce IT security policies, recommend improvements, and stay informed of the latest security trends. 📍Continuous Improvement & Automation 📍Identify opportunities to streamline processes, improve system reliability, and enhance the user experience. 📍Collaborate with cross-functional teams to deliver IT projects on time and within scope. 📍Document and share best practices, acting as a resource for team members.

Qualifications & Skills

📍Experience: 2+ years in an IT Support, System Administration, or Network Administration role. 📍Technical Skills: 📍Strong troubleshooting skills across Windows, macOS, and/or Linux environments. 📍Proficiency with networking fundamentals (TCP/IP, DNS, DHCP, VPN). 📍Hands-on experience with endpoint protection and email security solutions (e.g., CrowdStrike, Abnormal). 📍Familiarity with Cloudflare Zero Trust or similar Zero Trust platforms (Zscaler, Perimeter 81, etc.). 📍(Nice-to-have) Scripting or automation skills (PowerShell, Python, or Bash).