About the company
We are looking for candidates to join the team of our new AA pc/console project. As Roof Stacks, we have implemented innovative projects since our establishment in 2015. Our mission is to become a global player in our areas of expertise that includes: tourism systems, augmented reality, game development and financial technology. While the development of our GoArt project continues rapidly, we are starting a new AA PC/Console game. Our project, is going to be published by a large media organization. We have a team that has been working together for a long time, has a common climate and a development language. We have a talented art team that has been involved in large projects before and has been working together for a long time. If you want to take part in such an exciting project, you should know that we are waiting for you with excitement!
Job Summary
Responsibilities:
šMonitoring the performance of the Helpdesk team and providing coaching. šAdhering to SLA timelines and regularly reporting them. šCollaborating with the IT Infra team. šManaging the Helpdesk team and operations šImproving the support processes for our users and creating documentation for them šEnsuring the effective resolution of incoming issues and managing internal escalation processes šManaging the onboarding and offboarding processes šManaging and tracking the inventory system, ensuring it is kept up-to-date
Qualifications:
šAt least 2 years of experience in Helpdesk management šStrong knowledge in providing support to users šStrong communication and leadership skills šKnowledge of managing the ticket system through the application in use šProficient in reading and understanding technical documentation in English šAbility to adapt to the growing and dynamic company environment and operations
The future of finance is here ā whether youāre interested in blockchain, cryptocurrency, or remote web3 jobs, thereās a perfect role waiting for you.
