What you’ll be doing (ie. job duties):

📍Analyze qualitative and quantitative data to formulate actionable insights that help Coinbase improve its suite of products and services 📍Create reports and dashboards that highlight common customer trends and pain points 📍Leverage and power AI-driven solutions to drive best-in-class customer insights 📍Drive influence to Coinbase’s roadmap and strategy by working backwards from our customers’ needs 📍Build strong relationships with team members in Product, Engineering & Design to advocate for improvements to the customer experience 📍Track and monitor product improvements to measure impact on customer experience

What we look for in you (ie. job requirements):

📍6+ years of work experience in program or project management, customer support, product operations, or strategic consulting. 📍Excellent written and verbal communication skills, including experience meeting with and communicating information to senior management. 📍Exceptional ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment. 📍Ability to simplify complex topics and adjust delivery for broad audiences. 📍Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports. 📍Passionate about providing best-in-class customer experience and ensuring customer trust in Coinbase

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.