What You'll Do:

📍Own and manage CRM systems and workflows to support 500K+ community members worldwide 📍Select, implement, and manage tools (e.g., HubSpot, Segment, Braze, etc.) to build segmented, high-impact communications 📍Design and execute lifecycle email programs and newsletters — track open/click rates, engagement timing, spam risk, and more 📍Strategically shape audience segmentation, contributor funnels, and lifecycle stages (CLM) to deepen engagement 📍Partner with local community leads to ensure regional initiatives (e.g., university programs, meetups) connect to a unified global narrative 📍Represent Sui at select events in North America and help guide our strategy in the region 📍Collaborate across Community, Ecosystem, Events, and DevRel to keep messaging aligned and impactful 📍Analyze performance of CRM efforts and evolve based on data, experimentation, and user feedback

About You:

📍5 - 7+ years experience in CRM, lifecycle, or community operations roles — ideally in tech, developer ecosystems, or Web3 📍Strong hands-on experience with CRM platforms and tools like Segment, HubSpot, Salesforce Marketing Cloud, or similar 📍Deep understanding of lifecycle communication — from audience building to execution to performance analysis 📍Strategic thinker who can operate at both 10,000 ft and in the tools 📍Passionate about building relationships through systems, not just scale 📍Comfortable speaking at or supporting IRL events, especially across North America

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