About the company
Serotonin is the leading breakthrough marketing and communications partner for digital asset companies, working with the top businesses and entrepreneurs in the industry on brand positioning, media relations, content, growth marketing, and go-to-market strategy. We bring together a deep expertise in financial services, digital assets, and decentralizing technologies to help innovators tackle some of the biggest challenges facing business and society by building the next generation of products, services, and experiences.
Job Summary
Responsibilities
šCollaborate with Serotonin Marketing Executives: Support their client work by actively engaging in client relationships and contributing to strategic projects with significant scopes. šManage Account Operations: Oversee project management tasks including: document management, timelines, resource allocation, vendor management, and profitability analysis for the agency's top clients. šServe as a Key Point of Contact: Facilitate clear and consistent communication between the holistic marketing department, executive leadership, and clients. šSupport in Client Deliverables: Assist Serotonin executives in the creation of client deliverables. šPrepare for Client Interactions: Brief and prepare key executives for upcoming client meetings and events, and take comprehensive notes during these meetings. šOptimize Processes: Continuously improve current processes and methods to enhance Serotonin's overall effectiveness. šInnovate Across Teams: Collaborate across teams to discover and implement innovative solutions and opportunities.
Requirements
šRelevant Experience: 0-2+ years of professional experience in client services operations within marketing, or customer service. šOrganizational Skills: Exceptional organizational and project management abilities, with a proven capacity to handle multiple projects simultaneously. šCommunication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively across all levels of the organization. šRelationship Management: Demonstrated success in cultivating and growing professional relationships over time. šInterest with Leadership: Interest working with executive leadership and building leadership skills. šBrief Preparation: Proficiency in preparing and presenting concise, detailed briefs for both internal and external audiences. šInterpersonal Skills: Strong interpersonal skills to foster effective teamwork and collaboration.
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