What You’ll Do

📍Hands-On Involvement in Incident Management 📍Ensuring Operational Excellence and engaging with top customers to deliver high-quality service 📍Focus on Customer Satisfaction, Productivity, Training of TAC & TAM, and Employee retention & Growth 📍Expanding and Scaling our Platinum/Premium Support strategy, direction, and initiatives 📍Working closely with Sales and other GTM teams regarding mutual strategies requires support attention or offerings 📍Acting as the ultimate point of escalation for client support issues within the region 📍Providing overall leadership to managers and staff to adhere to processes, procedures, and policies 📍Collaborating with various teams such as Product, R&D, Customer Success, and Services to manage specific customer needs 📍Tracking Key Performance Indicators (KPIs) such as Initial Time to Response, Avg Time to resolution, Backlog Management, and CSAT results 📍Running Global Support related projects, including adopting new technologies needed to improve the support day-to-day 📍Working on escalated issues with the R&D(Engineering) team and providing advanced troubleshooting support 📍Providing mentorship and guidance on technical and non-technical issues as needed

What You'll Bring:

📍Experience managing cross-functional programs, in a fast-paced environment and the ability to manage multiple projects and priorities 📍Strong professional presence and confidence working with and advising entry-level through top executives 📍Strong work ethic, integrity, and organizational skills 📍Technical and hands-on mindset, willing to triage and troubleshoot critical issues 📍Bachelor’s Degree, relevant college education, or equivalent experience

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.