Key responsibilities

📍Serve as first-line technical support for external developers and partners integrating with Ondo’s onchain products and APIs. 📍Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure, escalating complex issues to core engineering when necessary. 📍Write light code (e.g., Python, JavaScript, Bash) to reproduce issues, build small utilities, test integrations, or assist with onboarding. 📍Improve and maintain technical documentation, FAQs, and example repositories to reduce recurring support burden. 📍Partner with Product and Engineering to identify common pain points and propose improvements to APIs, tooling, and DevX. 📍Help create repeatable internal processes and playbooks for handling support requests and partner onboarding. 📍Over time, develop ownership over specific partners or integration surfaces as trust and expertise grow.

Requirements

📍2 to 5 years of experience with strong fundamentals in software engineering or technical support. 📍Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems. 📍Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go). 📍Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls. 📍Highly organized and responsive—you take pride in closing loops and resolving issues quickly. 📍Interested in crypto, DeFi, and blockchain infrastructure; prior experience is a plus but not required. 📍Eager to learn, grow, and gradually take on more responsibility in partner-facing technical engagements.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.