What You’ll Do (Your Chain Of Impact)

📍Become the System Expert 📍Develop a deep understanding of Blockaid’s detection flows, architecture, and security engines. 📍Build expertise across product surfaces, customer use cases, and common integration patterns. 📍Act as the internal “knowledge hub” for how our system behaves in real-world scenarios. 📍Lead Technical Investigations 📍Diagnose complex issues across customer integrations, APIs, on-chain data, and detection results. 📍Perform basic Root Cause Analyses (RCAs) and communicate findings clearly and confidently. 📍Read and interpret logs (DataDog, Kibana, Grafana, etc.) to identify anomalies or system irregularities. 📍Monitor performance metrics and security-related alerts.

Requirements:

📍Your Chain of Strengths 📍3+ years in L2 technical support or similar customer-facing technical roles, ideally in security, SaaS, or infrastructure. 📍Strong understanding of HTTP/REST fundamentals and common integration patterns. 📍Basic SQL skills for querying logs and validating system behavior. 📍Ability to interpret technical logs and observability dashboards (DataDog, Kibana, Grafana, etc.) 📍Understanding of cybersecurity concepts and basic threat detection principles (Web3 experience is a plus). 📍Solid troubleshooting instincts and a research-oriented mindset, you’re able to dig, hypothesize, and validate. 📍Excellent communication skills with the ability to explain complex issues clearly and concisely. 📍Comfortable collaborating with engineers, product managers, and external stakeholders. 📍Experience supporting global customers across multiple time zones, cultures, and communication >

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.