About the company
At EigenLabs, we're not just building a future; we're revolutionizing it with our innovative EigenLayer protocol. As a cutting-edge blockchain startup, we're driven by a mission to elevate open innovation to new heights. Our EigenLayer protocol provides crypto-economic security as a service to decentralized applications, enabling developers to launch with unparalleled security while bypassing the need to secure substantial token value upfront. This approach opens up uncharted possibilities for open and permissionless innovation.
Job Summary
WHAT YOU WILL DO
📍Provide support to dApp users and other customer bases, assisting with technical diagnosis and problem solving while helping implement solutions. 📍Helping create, track and manage multiple ticket systems 📍Managing and supporting users within Discord, Slack, and Telegram, and Intercom 📍Proactively writing new documentation updates and user guides 📍Quickly and confidently triage support tickets based on a scalable framework 📍Answering general protocol questions 📍Enhancing long-term support projects to ensure ecosystem growth 📍Leading initiatives to improve the speed and quality of communications
WHAT YOU WILL BRING
📍Proven experience in a technical support or solutions engineering role 📍In depth knowledge of blockchain and/or decentralized application concepts, components and ecosystems (i.e. PoS, validation, block explorers, smart contracts, etc). 📍Front end development (Javascript/Typescript) 📍Experience deploying and maintaining from the following: Rust, NodeJS, Foundry, Anvil Docker, Typescript, and Solidity 📍Excellent problem-solving skills and the ability to triage and address support tickets efficiently 📍Exceptional communication skills, with experience managing and engaging with online communities
