As a Technical Community Manager, you will...

📍Develop and implement a comprehensive technical support plan for storage farmers, ensuring their needs are met effectively. 📍Manage technical and community support for storage farmers across all communication channels. 📍Create and maintain clear and comprehensive documentation, guides, and articles related to operating a storage farmer. 📍Provide quality assurance for releases of farming and plotting software across various operating systems and hardware platforms. 📍Lead efforts to foster growth and collaboration within our storage farmer network. 📍Collaborate with product, engineering, and design teams to coordinate marketing experiments for storage farmer-related products and services. 📍Identify, set up, and manage key marketing and social media channels (Discord, Telegram, Slack, Twitter) to enhance community and support engagement. 📍Work with engineering teams to resolve software issues by triaging, reproducing, documenting, and tracking bug reports. 📍Partner with the the Developer Community Manager to align community initiatives and ensure a seamless experience for all stakeholders. 📍Actively engage with the Polkadot ecosystem, building relationships and leveraging existing community resources. 📍Design, plan and execute community events to inform and grow our ecosystem of stakeholders.

Basic Requirements:

📍Passion for decentralized, peer-to-peer systems, and Web3 technologies. 📍Prior experience running a miner, validator, or farmer for a blockchain network. 📍Familiarity and experience with the current blockchain and cryptocurrency landscape. 📍Background in technical support, customer support, community management, social media marketing, or software engineering. 📍Ability to translate activity in our code repositories into community-friendly announcements and messaging that target various levels of technical proficiency.