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Polygon Labs
Technical Account Manager
28 days ago | 96 views | 2 applications

Technical Account Manager

Full-time
Remote

About the company

Polygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions, including layer 2s (zero-knowledge rollups and optimistic rollups), sidechains, hybrid chains, app-specific chains, enterprise chains, and data availability protocols. Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps, unique addresses exceeding 225 million, over 1.2 million smart contracts created and 2.56 billion total transactions processed since inception. The existing Polygon network is home for some of the biggest Web3 projects, such as Aave, Uniswap, and OpenSea, and well-known enterprises, including Robinhood, Stripe and Adobe. Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative.

Job Summary

Your Responsibilities

📍Builder Advocacy: Act as a trusted advisor and advocate for your builders within Polygon Labs, ensuring their needs and challenges are effectively communicated and addressed. Help builders navigate the complexities of blockchain adoption and optimize their usage of the Polygon Network. 📍Technical Guidance: Provide expert technical advice on architecting and deploying solutions on the Polygon Network. Offer insights into best practices, security, performance optimization, and cost management to help builders achieve their business objectives. 📍Proactive Support: Regularly engage with builders to review their usage of Polygon’s technology, identify opportunities for optimization, and ensure they are taking full advantage of the network's latest features and capabilities. 📍Problem Resolution: Assist builders in troubleshooting and resolving technical issues related to their blockchain solutions on Polygon. Work closely with the support and engineering teams to ensure timely and effective resolution of any challenges. 📍Strategic Planning: Collaborate with builders to develop and execute strategic plans for their blockchain initiatives, ensuring alignment with their business goals and maximizing the value they derive from the Polygon Network. 📍Feedback and Insights: Gather and share builder feedback with Polygon’s product and engineering teams, contributing to the continuous improvement of the network’s offerings and helping to shape the future of blockchain technology at Polygon Labs.

What You’ll Need

📍Extensive experience in a builder-facing technical role, with a strong background in blockchain technology and decentralized applications. 📍In-depth knowledge of Polygon’s ecosystem, including its Layer 2 scaling solutions and dApp development frameworks. 📍Strong problem-solving skills with the ability to troubleshoot complex technical issues and guide builders to successful outcomes. 📍Excellent communication and relationship management skills, with a passion for helping builders succeed in their blockchain endeavors. 📍Ability to work independently and as part of a collaborative team in a fast-paced, innovative environment.

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