About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visitāÆhttps://www.paypal.com ,āÆ https://about.pypl.comāÆand āÆhttps://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Essential Responsibilities:
šMonitor proactive technical health for Enterprise merchants šIdentify and suggest solutions to improve customer experience šConsult with merchants and internal teams on integration best practices šInitiate strong relationships to help merchants succeed šDiagnose and identify issues with APIs, code, services, and network latency šAdvocate on merchants' behalf to improve products, systems, and processes šBe the main point of contact for technical issues affecting our Enterprise merchants
Expected Qualifications:
š3+ years relevant experience and a Bachelorās degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
šAs a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs. šDiagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders. šConsult with merchants and internal teams on customer experience improvements and best practices. šBuild strong relationships to help merchants be successful now and into the future.
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