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The Tie
Technical Account Manager (Crypto)
about 2 months ago | 188 views | Be the first one to apply

Technical Account Manager (Crypto)

Full-time
New York

About the company

The Tie is the leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. Our clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. We’re backed by top-tier investors and retain the capital, customers, and team required to scale. We love crypto and we’re excited about our role in its global proliferation. We are based in New York City, but open to remote hires.

Job Summary

What You Will Work On

📍Work alongside the Account Executives to win new business and increase sales 📍Provide technical support for customers to support pre-sale and post-sale processes 📍Support Account Managers with their accounts, answering questions, leading technical onboardings, and helping to build custom components and dashboards 📍Understand new data sets and be able to communicate value to clients 📍Address all product-related queries on time 📍Train customers to use products effectively 📍Provide developers with customers’ feedback to help identify potential new features or products 📍Report on product performance 📍Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

Requirements

📍BA/BS degree or relevant experience 📍Solid technical background with hands-on experience in digital technologies, SQL and python skills are a must.
📍Experience using REST API endpoints 📍Experience or passion for cryptocurrency markets is strongly preferred 📍An ability to grasp customers’ needs and suggest timely solutions 📍Excellent verbal and written communication skills 📍Strong analytical and problem-solving skills

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