About the company
At Huron, weāre redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our clientās challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great workā¦together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Job Summary
Your responsibilities will include:
šSupports clients with focus on achieving service level agreements Supplements Technical Account Managers key client portfolios šMaintains strong relationships with clients ensuring high levels of client satisfaction šOversees and directs day to day support services for a select portfolio of clients, including šConsistent point of contact for clients concerns and issue management šDrive management of critical production issues through to resolution šMeet with client as needed to verify current priorities and future initiatives šCollaborate with internal teams to ensure they are aware of client priorities. šEstablish communication standards with client including setting expectations around client and Huron team responsibilities. šMonitor deliverables, communicating with multiple internal teams to ensure appropriate action is being taken to meet commitments. Escalate as appropriate šAssist in ensuring process consistency and accuracy across shared management tools šManage Account Team documentation and communication repository. šAssists and maintains awareness of high-level, long-term individualized client HRS roadmaps, including migrations and upgrades. šCoordinates client transition meetings including audiences with client and internal implementation team šGathers information to support quarterly state of client to relevant senior leaders šRaises common themes (product, service, industry, etc.) to appropriate stakeholders šRemote, flexible living locations šTravel <5% (Team events, conferences, client travel)
āQUALIFICATIONS:
š1+ years' experience in project management or client relationship management šResearch administration experience preferred, not required šHighly organized with ability to guide multiple stakeholders and priorities through collaboration šExceptional communication skills, ability to articulate to technical, non-technical and executive audiences šExperience with CRM systems
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