Job Responsibilities:

📍Evaluate and uplift the quality of existing products, identifying and resolving deficiencies; 📍Proactively suggest product enhancements based on thorough analysis; 📍Drive improvements in product quality for elevated customer experiences; 📍Assess and optimize the performance of AI and Machine Learning models; 📍Systematically document, prioritize, and address testing anomalies and defects; 📍Develop and oversee a robust Quality Planning strategy; 📍Collaborate with the Product Development team for seamless project delivery; 📍Identify and alleviate bottlenecks in quality assurance processes; 📍Spearhead continuous improvement projects and quality data collection; 📍Establish and track key KPIs for product quality; 📍Prepare and present comprehensive quality reports to Senior Management.

Job Requirements:

📍Comprehensive understanding of the customer support lifecycle and platforms; 📍Proficiency in automation processes and methodologies; 📍Knowledge of networking, AI, LLM, NLP technologies; 📍Experience with various programming languages; 📍Strong analytical skills for data and trend analysis; 📍In-depth understanding of our company’s structure and dynamics. 📍A commitment to continuous learning and staying abreast of industry developments; 📍Demonstrated leadership and accountability; 📍Excellent communication and collaboration capabilities; 📍Strong decision-making and problem-solving skills; 📍Exceptional organisational and time-management abilities; 📍High emotional intelligence and analytical thinking; 📍Resilience and determination in challenging situations; 📍Team player with a flexible and adaptable approach; 📍Eagerness to learn and grow within a dynamic environment.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.