What you'll do:

📍Provide timely and effective technical support to employees across all departments and locations 📍Work inside of our Nashville datacenter to deploy and manage hardware 📍Troubleshoot and resolve hardware, software, and networking issues 📍Onboard new employees, setting up accounts and devices 📍Assist with IT-related training and documentation 📍Identity and Access Management 📍Manage and maintain our identity provider (Okta or similar) and access control systems 📍Administer user accounts and permissions in SaaS solutions like MS-365, Google Workspace, and/or AWS 📍Ensure compliance with security policies and best practices 📍Manage our small office network, including fiber connections, routers, switches, and wireless access points 📍Monitor network performance and troubleshoot connectivity issues 📍Install and maintain conferencing equipment 📍Manage network drops and cabling 📍Manage and administer a diverse range of devices, including macOS, ChromeOS, iOS, and Android devices 📍Implement and maintain MDM solutions (Jamf or similar) for device management and security 📍Ensure operating systems and software are up to date 📍Monitor and respond to security events and incidents 📍Implement security measures to protect company data and systems 📍Stay informed about security threats and vulnerabilities 📍Assist with the selection and procurement of IT hardware and software 📍Manage the lifecycle of IT equipment, including disposal and replacement

What you’ll need:

📍Proven experience as an IT Systems Administrator or similar role 📍Strong understanding of networking principles and technologies (TCP/IP, DNS, DHCP, firewalls) 📍Experience with identity providers and access management solutions (e.g., Okta, keycloak, MS-365, Google Workspace, AWS IAM) 📍Hands-on experience with managing and troubleshooting macOS, ChromeOS, iOS, and Android devices 📍Familiarity with MDM solutions (Kandji, Intune, Jamf, Google Workspace MDM) 📍Ability to diagnose and resolve hardware and software issues 📍Excellent communication and interpersonal skills 📍Strong problem-solving and analytical skills

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