What You'll Be Doing:

📍Develop and execute overall knowledge base content strategies to ensure accuracy, completeness, and user-friendliness 📍Supervise and contribute to key content creation, review, and optimization, including FAQs, process documentation, and guides 📍Conduct regular user research, data analysis, and content effectiveness evaluation to drive content iteration and innovation 📍Establish content standards and guidelines to maintain quality and consistency 📍Coordinate cross-functionally with product, technical, customer support, and compliance teams 📍Manage daily operations of the knowledge base and content operations team, assign tasks, and monitor progress 📍Establish and optimize team workflows and knowledge management systems to improve efficiency

What We Look For in You:

📍Bachelor’s degree or above, preferably in linguistics, information management, communications, finance, or related fields 📍5+ years of content operations or knowledge base management experience, with at least 2 years in team leadership 📍Experience in knowledge base management for large-scale customer service centers or fintech companies is preferred 📍Familiarity with knowledge base structure, content taxonomy, and standardization processes 📍Strong writing and content structuring skills, capable of producing high-quality content independently

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.