About the company
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.
Job Summary
In this role, you will:
📍Lead day‑to‑day performance management our support, fraud, trust & safety partner and vendor ecosystem, ensuring 24 / 7 continuity with your US counterpart 📍Define SOWs and incentives that align vendor performance with OpenAI’s speed, quality, and efficiency goals 📍Own QBRs, scorecards, and corrective‑action playbooks; escalate and resolve service failures with urgency and data‑driven rigor, while surfacing eliminate‑automate‑delegate opportunities 📍Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering. 📍Stand‑up new vendor sites or lines of business, including running RFPs, contractual setup, onboarding, and cut‑over planning 📍Champion best‑in‑class workforce and performance management practices 📍Serve as on‑call escalation lead for EMEA hours; coordinate crisis comms and recovery plans across internal and partner/vendor teams
You might thrive in this role if you:
📍Bring 6 + years running BPO/vendor programs at hyperscale consumer apps—owning budgets, SLAs, and headcount planning 📍2+ years building or automating operational tooling (scripting, SQL dashboards, Retool apps, etc.) and are comfortable using ChatGPT to move from idea to MVP in days 📍Think in systems, not one‑off fixes; you map inputs‑to‑outcomes before you act 📍Stay outcome‑oriented—optimising for user safety, cost, and speed over cosmetic process “neatness”
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