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bloXroute Labs
Support Manager
about 7 hours ago | 19 views | Be the first one to apply

Support Manager

Full-time
Remote

About the company

bloXroute is the "Flash Boys" for DeFi. It created the first and only high performance blockchain distribution network (BDN) with the best solution for Ethereum, BSC, and Polygon. The bloXroute BDN and DeFi trading tools allow its users to win at crypto trading. The BDN utilizes a global network of servers optimized for network performance. Nodes access this network through open source gateways and users can access it through the bloXroute public-API. The BDN network propagates blockchain transactions and blocks closer to the speed of light. It provides traders with the speed and reliability required for crypto transactions. bloXroute is the leader in mempool services, block streaming and anything Defi performance. The BDN also allow blockchains to scale by speeding the time it takes to communicate the current state. The BDN fast communication reduce the blocks’ size and frequency limits. This is true for all consensus mechanisms, including Proof of Stake, Proof of Work, and DAGs. bloXroute was founded in 2018 in Chicago by Uri Klarman, Aleksandar Kuzmanovic and Eyal Markovich, has over 200 global customers and raised over $90M from investors like Softbank, Coinbase, Pantera, Dragonfly, Flybridge and others. We have around 20 employees and continue to expand with the increased demand for faster blockchains.

Job Summary

Responsibilities

📍Provide first-line support to customers in the APAC region 📍Troubleshoot and resolve issues by working with the DevOps and Engineering teams 📍Help users with basic maintenance and issue resolution 📍Spot service issues and quality gaps across different blockchains 📍Clarify quality expectations from the Dev and Product teams 📍Use data to suggest improvements and support overall service quality

Requirements

📍Minimum of 2 years of experience as Support Engineer 📍Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements 📍Fluent in both English and Mandarin 📍Linux experience 📍AWS experience 📍Knowledge and experience with blockchain and crypto technology

Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.

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