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Success Training and Renewals Lead
15 days ago | 76 views | Be the first one to apply

Success Training and Renewals Lead


About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life of a Success Training and Renewals Lead look like?

📍Partner with the North American Renewal, Sales, and Renewals LT to refine our renewals strategy, process, and engagement with the North 📍American Sales teams and other cross-functional teams within CS org. 📍Ensure that Renewal procedures are understood and implemented across the teams. 📍Manage the North American renewal process to maximize revenue growth for client and to achieve our sales/revenue goals 📍Partner with the Sales, Renewals, and Renewals and/or CS leadership to ensure understanding of our go-to-market sales/renewals programs and other initiatives of the business that the Renewals group should be aligned to. 📍Provide role clarity for team members and link departmental goals to the larger organization 📍Create summaries of performance metrics that help the <region/market> sales organization focus on renewals execution, customer success, and account planning for the renewal 📍Engage with the operations team to establish an analysis of trends and performance to identify greater efficiencies and achieve operational excellence. Assist Sales or Renewal reps and leadership with renewal negotiations. 📍Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success, and Finance/Accounting 📍Partner with broader Renewals organization to create better alignment inter-teams Renewals organization and that of cross-functional teams that ensure the continued success of the renewals program and the team at large 📍Help manage sales forecasting, planning, and budgeting processes used within the sales organization 📍Provide analytical support to improve strategies, coverage models, and sales team configurations to optimize sales effectiveness 📍Help develop a renewal and customer success operations function within the business 📍Provide day-to-day operational support to sales and customer success reps – reports, proposals, basic CRM requests, etc. 📍Provide reports on key performance metrics and dashboards that help the sales organization focus on performance drivers 📍Assist in key sales planning activities, including regular updates to quotas, headcount, territories, and sales plans 📍Partner with Sales leadership to identify opportunities for process improvement

What are the required qualifications of a Success Training and Renewals Lead?

📍2-3 years training experience in Subscription Renewals. SaaS experience is a plus. 📍Has experience in building Renewals Playbook and Save Plays 📍Experience optimizing results based on financial knowledge and an operational mindset 📍Experience establishing trusted relationships with current and prospective clients and other teams 📍Experience driving customer success in a "win as a team" environment 📍Experience managing projects/initiatives up to 3 months in duration and involving multiple stakeholders is a plus 📍Highly independent; can manage multiple projects simultaneously and prioritize work with minimal day-to-day supervision 📍Excellent written and verbal communication skills 📍Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds 📍Experience collaborating with multiple stakeholders across the company

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