Operations, Training, and Development:

📍Manage a reduced account portfolio as a player coach for Strategic accounts 📍Manage successful strategic operations with their designated team of CSMs and RMs leading to execution, reporting, and high performance accountability. 📍Provide ongoing training, documented enablement, documented process, and professional development opportunities for the Regional Strategic Customer Success team. 📍Document processes and create scalable templates and best practices in our Wiki and other Knowledge Base tools such as Juno, Confluence, Gong, and Google docs. 📍Keep the team updated on Fireblocks industry best practices and trends with the use of Subject Matter Experts (SME) Mentorship program and Leader coaching.

Qualifications:

📍6 - 10 years of experience in a customer success or account management and leadership role. 📍Proven track record of driving customer satisfaction, retention, and expansion. 📍Strong leadership and team management skills. 📍Excellent communication and interpersonal skills. 📍Experience working with [specific industry or technology]. 📍Bachelor's degree in [relevant field]; MBA is a plus.