About the company
Helius is a leading developer platform on the Solana blockchain, dedicated to inspiring and accelerating the creation of crypto-powered software. Customers like Coinbase, Jupiter, and Phantom use Helius to power their applications on Solana. We’ve raised over $34m from Haun Ventures, Founders Fund, Foundation Capital, 6th Man Ventures, Reciprocal Ventures, Chapter One and angel investors including Solana co-founders Anatoly Yakovenko and Raj Gokal, and Balaji Srinivasan. Our team members have previously built mission-critical, scalable infrastructure at AWS, Coinbase, Stripe, Google, Digital Ocean, and more.
Job Summary
Key Responsibilities:
📍Become a product expert and help customers use Helius effectively 📍Ensure strategic accounts are onboarded successfully 📍Serve as the key point of contact for strategic accounts, build relationships with key stakeholders, field technical and account issues where possible, collaborate with engineering on technical issues where necessary 📍Identify and understand customer’s pain points, map pain points to existing solutions, and encourage adoption of new products 📍Own contract renewals to retain existing customer revenue 📍Collaborate with Product and Engineering teams to surface product or adoption blockers to improve our customer experience
Qualifications:
đź“Ť5+ years of work experience in technical account management or sales roles đź“ŤExperience working with a technical audience đź“ŤStrong problem-solving and analytical skills, with the ability to adapt to new technologies quickly đź“ŤComfortable working and adapting in a fast-paced and scrappy environment đź“ŤExcellent communication and collaboration skills đź“ŤHigh degree of ownership and agency, eager to take charge of projects with undefined process
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.
