What are the role responsibilities?

📍Building and leading the User Research function for our Developers at OP Labs, working in close partnership with the Product, Design, and DevRel teams - from large strategic initiatives to tactical, and investigative quick improvements 📍Design and implement comprehensive research programs utilizing mixed-methods research - from in-depth developer interviews and usability sessions to targeted surveys and fieldwork at conferences and Hackathons as needed 📍Transform abstract business objectives into concrete, actionable research questions that drive meaningful product improvements 📍Pioneer innovative approaches to democratize feedback collection, empowering team members to gather valuable developer insights independently 📍Translate complex research findings into compelling narratives and clear recommendations that shape the evolution of Optimism's developer experience 📍Build a rich and comprehensive research database with robust data collection systems in collaboration with the data engineers and data scientists on the team

What skills do you bring?

📍Demonstrated track record with 6+ years in user research, including experience leading research initiatives for complex product areas with diverse stakeholder needs 📍Proven ability to build research capacity across organizations, mentoring and equipping cross-functional teams to conduct effective research independently 📍Substantial experience researching developer-focused products, with an understanding of technical user needs and pain points 📍Strong foundation in research methodology including experimental design principles, bias mitigation, and specialized UX research techniques 📍Exceptional leadership qualities balanced with collaborative mentorship skills, guiding stakeholders at all levels through the research process 📍Outstanding communication abilities, effectively translating technical concepts into strategic insights that influence product direction 📍Skilled at independently managing competing priorities and nurturing relationships across multiple stakeholder groups

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