What you’ll do

📍As a Staff UX Researcher on the MetaMask team, you will own and lead the end-to-end research process for a complex product area that covers trading and personal finance. You will generate decision-quality insights that de-risk bets, shape product strategy, and accelerate execution across multiple product surfaces. 📍This is a high-impact, senior IC role for someone who is equally comfortable designing rigorous studies, synthesizing across data sources, and influencing senior stakeholders in a fast-moving environment. 📍Lead end-to-end mixed-methods research 📍Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods.
📍Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team.
📍Deliver robust, timely insights that are tightly aligned with product milestones and decision points. 📍Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives. 📍Establish and evolve research best practices, processes, and templates that scale.

Would be great if you brought this to the role

📍7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
📍Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics.
📍Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
📍Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
📍Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations. 📍Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences.

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