About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The opportunity
šManage the referral pipeline, triage new tokens, and track status through launch šBuild and refine SOPs, playbooks, and runbooks for every stage: application review, due diligence kick-off, integration scheduling, and post-launch monitoring šServe as the operational point-person for token teams, Market Makers, Legal, Engineering, and Marketing šFacilitate weekly syncs, document action items, and drive SLAs for sales cycles, integration lead times, and liquidity health šDefine, maintain, and automate dashboards tracking signed deals, service-attach rates, time-to-integration, and liquidity SLA pass rates šSurface trends, risks, and opportunities via regular reporting, and ensure data integrity across systems šIdentify bottlenecks and implement automations to reduce manual handoffs and scale operations šPresent operational performance and key insights to senior leadership and partner teams šAct as internal operations lead, ensuring a world-class experience from pitch through post-launch support
Skills you should HODL
šAt least 4 years of experience in Business or Revenue Operations roles within the financial services industry, including fintech, exchanges, or high-growth SaaS companies. Experience in the crypto industry is a strong plus, but not required. šUnderstanding of the end-to-end asset listing process, including onboarding, and ongoing lifecycle management of assets across entralized platforms. šKnowledge of exchange mechanics (listings, market-making, tokenomics) šExcellent communication and stakeholder management skills, with the ability to coordinate due diligence across legal, compliance, product, and engineering teams, while effectively managing timelines to ensure smooth asset launches.
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