About the company
As an Austrian-founded company, our company headquarters is located in Vienna, so you'll notice a lot of our roles target here. However, as we also have talent hubs in other cities across Europe (Amsterdam, Berlin, Barcelona, Bucharest) many of our positions are open to these locations as well.
Job Summary
What you’ll do
📍Assess suspicious activity in fiat and crypto transactions; determine and take ownership of appropriate mitigation strategies. 📍Analyze blockchain data to inform risk decisions with actionable insights. 📍Provide direct customer support via email and live chat, ensuring clear and professional communication. 📍Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements. 📍Support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting.
Who you are
📍Demonstrate a strong commitment to fraud prevention through proactive, impact-driven intervention methods. 📍Apply practical, well-reasoned problem-solving grounded in data and logic, with a focus on efficiency and meaningful outcomes. 📍Communicate effectively, operate with sound judgment, and base decisions on evidence rather than personal bias or assumption. 📍Adapt easily to shifting priorities and maintain a continuous learning mindset to close knowledge gaps. 📍Bring relevant fraud prevention experience (ideally in crypto/Fintech); blockchain investigation and SQL skills are a plus. 📍Willing to work a fixed schedule consisting of either evening shifts (3:30 PM–12:00 AM) and weekends as required.
If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.
