About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing:
📍Empowered to have high-level authority to deal with requests or complaints 📍Handle escalations and tech troubleshoot to provide a high-quality service experience 📍Assist the Operational Excellence team in the development of the planning process and prioritizing improvement opportunities based on strategic and tactical planning objectives 📍Assist internal partners to ensure business and strategies are maintained effectively 📍Feedback on any new business strategy or processes
About You:
📍Minimum in bachelor’s degree 📍Minimum 3 years’ experience in Customer Escalation / Customer Service; FinTech or technology industry background strongly preferred. Possesses good trading knowledge. 📍A highly solution-oriented mindset with hands-on execution capability 📍A strong communicator who's fluent in English 📍Added advantage if you able to speak & write in Mandarin
