About the company
At Paradigm, we are changing the future of finance! By joining us at this early stage, you’ll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets. Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi. We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising on execution preferences, costs, and immediacy. We’ve built the largest network of institutional counterparties in crypto, with over 1000 institutional clients trading over $10 B per month. We are a diverse, global team led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also strive to ship faster than anyone else in the industry! We are backed by the best traders and investors in the space, including Jump Capital, Genesis Trading, Dragonfly Capital, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.
Job Summary
What You’ll Do
📍Client Support: Serve as the primary technical contact for top clients, handling API integrations, troubleshooting, and debugging. 📍Tool Development: Build and manage analytical tools for the Product team to monitor and report on product and client success, including dashboards, alerts, and monitoring systems. 📍Automation: Create automation tools for Product and Sales teams to streamline operations and enhance client engagement. 📍Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
What You Bring
📍Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client facing role 📍Technical Tools Proficiency: Experience with Datadog, Grafana, and other observability tools. 📍Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative. 📍On-call Availability: Willingness to be on-call, including occasional weekends. 📍GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development. 📍API Mastery: Proven experience with API integration and support.
