Responsibilities:

📍Own and automate onboarding and offboarding processes, including global laptop procurement 📍Manage identity and access for full-time employees and contractors, developing scalable workflows for account lifecycle management 📍Administer identity systems using tools like Okta, Google Workspace, and Slack, including SSO, group management, and access policies 📍Collaborate with HR and Operations to streamline and evolve internal processes for operational efficiency 📍Serve as the first line of support for IT tickets, resolving Tier 1–2 issues across SaaS platforms, endpoints, and identity systems 📍Design and deploy automated workflows using Okta Workflows and AI-based Helpdesk tools 📍Manage macOS endpoints via Kandji, deploying security policies, applications, and scripts to enforce compliance 📍Onboard and configure SaaS applications in Okta, including access automation via SAML, SCIM, or API integration 📍Create and maintain clear documentation for end-user support, onboarding guides, and IT runbooks 📍Provide remote support and basic network troubleshooting for office infrastructure in the EU and US 📍Support security investigations by exporting logs, identifying anomalies, and delivering insights from IT tooling 📍Build custom integrations and automation scripts using APIs (e.g., Google Workspace, Okta, Slack) to support IT workflows and reduce manual ops

Required Qualifications:

📍Experience managing modern SaaS applications such as Google Workspace, Zoom, Slack, Notion, and Airtable 📍Hands-on experience deploying and maintaining MDM tools to manage Windows, macOS, and Linux endpoints at scale 📍Strong general troubleshooting skills to diagnose, identify, and resolve technical issues 📍Skilled in setting up SSO integrations and provisioning automation using IdPs like Okta

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