About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls 📍Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products 📍 Educate customers on servicing processes and procedures with knowledge and enthusiasm 📍Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc. 📍Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience 📍Collaborate and process requests from other Figure internal operational departments 📍Provide technical support and troubleshooting on a variety of potential issues 📍Participate in new training and licensing programs to expand the team’s capabilities 📍Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
📍BA/BS from an accredited university preferred with 1+ years in a customer-facing or loan administration role 📍Proven background in being a dependable and reliable team player 📍Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred. 📍2 years of loan administration functions (Escrow, subordinations, payments, etc) preferred. 📍Flexibility and adaptability to ongoing refinements in process and structure 📍Confident, friendly, and compassionate communication skills 📍Successfully complete the required compliance training 📍A positive and problem-solving approach to customer service 📍Ability to instill trust and rapport with customers 📍Process-driven organizational skills 📍A quick and flexible learning style with the ability to navigate new technology platforms
