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Asset Reality
Services Associate
3 months ago | 366 views | 12 applications

Services Associate

Full-time
Remote

About the company

At Asset Reality, we are at the forefront of transforming the asset recovery sector with our innovative platform. Our mission is to streamline and modernize the way governments and agencies manage seized assets, making a significant impact in a $2 trillion industry. With successful pilot programs and long-term client commitments, we are ready to accelerate our growth and are seeking to expand our team.

Job Summary

Key Responsibilities:

📍Understand and address clients' needs, objectives, and challenges, with a specific focus on the asset forfeiture lifecycle process, particularly in the cryptocurrency domain. 📍Participate in onsite client meetings as required, facilitating productive discussions and fostering strong client partnerships. 📍Participate in transaction authorization processes, including custody and disposal of cryptocurrency assets. 📍Regularly assess client satisfaction levels and communicate feedback to the Client Success Team to drive continuous improvement. 📍Act as the primary point of contact for client inquiries, requests, and escalations, providing timely and effective resolutions. 📍Develop comprehensive account plans to expand business relationships and identify growth opportunities. 📍Collaborate with internal teams to ensure the timely delivery of services and solutions, addressing any client concerns or complaints proactively. 📍Prepare and deliver detailed reports on account status, performance metrics, and key initiatives to both clients and internal stakeholders. 📍Stay abreast of industry trends, market developments, and innovations in the cryptocurrency space.

Minimum Qualifications:

📍Bachelor's degree from an accredited college. 📍At least seven years of relevant experience in asset forfeiture, cryptocurrency, or related fields. 📍Proven track record in client and account management. 📍Familiarity with open-source blockchain tracing tools. 📍Exceptional interpersonal, verbal, and written communication skills. 📍Strong attention to detail, organizational abilities, and time-management skills. 📍Proficient in negotiation and problem-solving. 📍Ability to travel internationally with an active passport.

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