About the company
BlackRock's purpose is to help more and more people experience financial well-being. As a global investment manager and a leading provider of financial technology, our clients—from grandparents, doctors, and teachers to large institutions—turn to us for the solutions they need when planning for their most important goals. People join our firm from around the world to gain real-world experience while making an impact. Discover how you can have a career at BlackRock that's exciting, rewarding and full of possibilities.
Job Summary
Key Responsibilities
📍Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities 📍Transform business needs to functional requirements, user stories, and acceptance criteria 📍Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines 📍Build positive relationships with business users, product managers, developers, and delivery teams 📍Communicate clear, timely updates on progress, risks, and dependencies to technical and non‑technical audiences 📍Identify and recommend improvements to workflows, intake processes, and reporting 📍Support alignment between day‑to‑day BAU delivery and strategic platform objectives 📍Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements
Required experience
📍4+ years’ experience in Business Analysis or Enterprise Service Management 📍Hands‑on experience working with the ServiceNow platform and modules 📍A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management) 📍Confidence handling changing priorities in a dynamic environment 📍Strong written and verbal communication skills
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