What you’ll be doing (ie. job duties):

📍Leading the UX Research function for our Consumer International pillar, working in close partnership with the Design and Product teams 📍Act as primary point of contact for all team research needs—from large foundational and generative projects to evaluative, tactical, and investigative quick wins 📍Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed 📍Conduct in-house research, as well as manage international research vendors and agencies, in a variety of global markets 📍Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions 📍Partner with other researchers on larger strategic research initiatives and internal team processes 📍Craft research reports to clearly communicate findings, making impactful design and product recommendations for the team

What we look for in you (ie. job requirements):

📍5+ years of user research experience, preferably with some experience in a lead role or as primary point of contact for a large product area with many stakeholders 📍Knowledge and past experience working internationally or with international stakeholders 📍Experience managing research vendors 📍Knowledge and experience with a variety of qualitative and quantitative research methods 📍Experience with usertesting.com, unmoderated testing, and democratised user research 📍Confident team leadership and patient guidance to a range of stakeholder levels, including guiding stakeholders through their own research 📍Easily communicates complex concepts, with ability to influence strategy and decision making 📍Autonomous project prioritisation, program management, and management of multiple stakeholder relationships 📍Collaborative attitude, team mentality, and humility