Role and Responsibilities

📍Ensure maximum uptime for production trading systems using real time monitoring 📍Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction. 📍Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issues 📍Continuous monitoring of application alerts to ensure systems are running optimally 📍Maintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutions 📍Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London offices 📍Lead incident response efforts, including investigation, documentation and communication 📍Perform weekly support duties checklists

QUALIFICATIONS, SKILLS AND EXPERIENCE

📍Minimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equities 📍A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution 📍Excellent communication and interpersonal skills 📍An understanding of financial products, trading system architecture and risk/compliance 📍Experience reading code and can develop scripts to help with automation and analysis 📍Help in setting up the support model within the team long term 📍Provide phone or remote support in the non-office hours when required 📍Preferably open to working shift hours 📍An interest in monitoring, alerting and reporting initiatives 📍Passionate about helping people with mixed technical ability 📍Experience with Apple MacBooks and Linux technologies

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