About the company
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together. At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Why Join This Team The Senior Technical Project Manager owns the delivery and operational strategy of mid-to-high complexity GenAI data programs, including multi-workstream initiatives and strategic pilots.
This role sits at the intersection of operational excellence and commercial growth and play a pivotal role which drives scalable delivery and provides expert consultancy for complex RFPs. You will be responsible for ensuring our programs are financially predictable, operationally rigorous, and fundamentally engineered for long term client success. Your Impact Lead end-to-end execution of complex GenAI data programs across multiple workstreams and stakeholder groups. Define delivery strategy, including methodology, governance model, risk approach, and workforce structure. Establish scalable operating models that improve productivity, reduce rework, and accelerate time-to-production. Own program forecasting and performance visibility, ensuring financial and operational predictability. Shape quality frameworks across pilots and scaled programs to meet evolving client expectations. Act as senior escalation lead for delivery risks impacting workflow, productivity, or quality. Partner with Client Partners and customers to refine scope, align execution strategy, and identify expansion opportunities. Lead structured post-project reviews, converting insights into systemic delivery improvements and future growth opportunities. What You Bring 7+ years of experience leading complex technical or AI-related programs in fast-moving environments. Demonstrated ability to manage multi-stakeholder ecosystems across technical, operational, and commercial teams. Strong understanding of GenAI or AI data workflows and delivery governance models. Proven capability in financial and operational forecasting within program environments. Advanced risk management judgment in ambiguous or high-change contexts. High data fluency with the ability to interpret metrics and drive performance-based decisions. Strong executive communication skills and experience influencing senior stakeholders. PMP or equivalent project leadership credential preferred. Why You’ll Love Working Here At Appen, we foster a culture of innovation, collaboration, and accountability. We value ownership, clarity, and disciplined execution in solving complex AI delivery challenges. You’ll work across global teams and high impact programs that shape how frontier AI systems are trained and evaluated. You’ll have the autonomy to lead, influence, and continuously improve how we deliver at scale.
