About the company
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together. At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Key Responsibilities
šIT Program Delivery & Coordination šManage program delivery across IT operations, service desk, platform support, and systems engineering. šCoordinate initiatives involving enterprise systems such as M365, HRIS, ERP, IAM, endpoint management, and SaaS platforms. šPartner with business stakeholders to deliver on cross-functional priorities across Finance, HR, and Legal systems. šProcess, Tools & Governance šLead the adoption of ITSM and collaboration tools, including Jira Service Management, Confluence, and others as needed. šOptimize IT processes around service request workflows, change management, documentation, and business continuity. šSupport structured reporting and communication cadences that improve visibility and accountability. šSecurity, Compliance & Risk Support šPartner with Security and IT leaders to support audit-readiness, device policy enforcement, and access control initiatives. šCoordinate delivery of compliance tasks related to frameworks like ISO 27001, SOC 2, and GDPR. šTrack progress on technical control implementation across enterprise systems and infrastructure. šVendor & Financial Alignment šSupport procurement, renewals, and license management for core SaaS and infrastructure tools. šMonitor tool usage, vendor performance, and operational alignment across internal platforms. šProvide input into IT budget planning and prioritization of tooling investments.
Qualifications
š10+ years of experience in technical program management, IT delivery, or enterprise systems coordination. šProven track record leading programs across IT service management, enterprise tooling, or business systems operations. šFamiliarity with modern collaboration and service platforms such as Jira, Confluence, and SaaS management tooling. šAbility to facilitate cross-team alignment, manage competing priorities, and translate strategy into structured execution. šExperience working in global environments and navigating technical and operational complexity.
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