In this role, you will:

📍Serve as the dedicated technical resource and advocate for our most important API customers, providing deep troubleshooting assistance/ ownership and educating customers on the use of our platforms. 📍Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. 📍Partner with engineering and customer teams to resolve issues, engaging with senior leaders internally or with customers and coordinating resources across multiple teams as needed. 📍Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc. 📍Build strong relationships with our customers’ leaders and operators to ensure their application’s success. 📍Provide support coverage during holidays and weekends based on business needs.

You might thrive in this role if you:

📍Have 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments. 📍Are proficient in Japanese and English, as it is essential to effectively support customers in both local and global markets, as well as to collaborate closely with cross-functional teams at headquarters. 📍Earned a Bachelor’s degree in Computer Science or something similar. 📍Can proactively identify technical pain points in our and our customer’s solutions.

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