In this role, you will:

📍Serve as the dedicated technical resource and advocate for our most important API customers, providing deep troubleshooting assistance/ ownership and educating customers on the use of our platforms. 📍Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. 📍Partner with engineering and customer teams to resolve issues, engaging with senior leaders internally or with customers and resources across multiple teams as needed. 📍Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc. 📍Build strong relationships with our customers’ leaders and operators to ensure their application’s success. 📍Provide support coverage during holidays and weekends based on business needs.

You might thrive in this role if you:

📍Have 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments. 📍Earned a Bachelor’s degree in Computer Science or something similar. 📍Can proactively identify technical pain points in our and our customer’s solutions. 📍Have proven experience building strong relationships with customers and cross-functionally to drive performance improvements.

If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.