In this role, you will:

📍Serve as the dedicated technical resource and advocate for our most important API customers, providing deep troubleshooting assistance/ ownership and educating customers on the use of our platforms. 📍Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. 📍Partner with engineering and customer teams to resolve issues, engaging with senior leaders internally or with customers and coordinating resources across multiple teams as needed. 📍Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc. 📍Build strong relationships with our customers’ leaders and operators to ensure their application’s success. 📍Provide support coverage during holidays and weekends based on business needs.

You might thrive in this role if you:

📍Have 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments. 📍Earned a Bachelor’s degree in Computer Science or something similar. 📍Can proactively identify technical pain points in our and our customer’s solutions. 📍Have proven experience building strong relationships with customers and cross-functionally to drive performance improvements. 📍Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. 📍Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize. 📍Build and/or have shipped prototypes on top of our API platform, and have spent a meaningful amount of time developing expertise and product intuition in the space. 📍You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues. 📍You enjoy tinkering and experimenting. You enjoy novelty