WHAT YOU’LL DO

📍Lead and inspire a team of Cloud Ops engineers to continuously deliver availability and reliability of Ripple products 📍Owning, creating and maintaining processes & tooling for infrastructure organization, adding your own tooling and processes. 📍Executing and coordinating operational work across teams to improve the platform with minimal impact 📍Participate in our first tier, follow-the-sun on call rotation, for technical issues only (during your business hours, approximately 9am-5pm). This position doesn’t involve external customer contact. 📍Minimize our mean time to resolve incidents by reacting to monitoring alerts, problems reported by employees or customers in a timely manner 📍Participate in developing monitoring dashboards and alerts, to improve our ability to detect and understand problems 📍Coordinate with customer success and developer teams to triage, escalate, and ensure timely resolution of any incidents 📍Contribute to infrastructure reliability by proactively identifying problems or ideas for improvement

WHAT YOU'LL BRING:

📍10+ years of relevant work experience, with prior management or lead experience 📍Strong familiarity with AWS and GCP 📍Solid experience with Linux operating systems in the cloud and day to day upkeep 📍Familiarity with containerization technologies and troubleshooting containers, especially Kubernetes. 📍Troubleshooting virtual machine instances 📍Knowledge of cloud networking concepts and technologies 📍Experience with monitoring systems and incident management 📍Experience with configuration management systems such as Ansible or Saltstack 📍Candidates who are passionate about troubleshooting complex problems with Cloud-based systems, networking, and storage at scale. 📍Experience operating software as a service 📍Experience working in the finTech a plus 📍Experience participating in on-call(Your daytime) incident response