Responsibilities

📍Assist our customers in designing, implementing and taking full advantage of Keyfactor solutions by: 📍Partnering with Keyfactor Sales to ensure the customer is delivered the best solution possible  📍Leading design workshops with customers and documenting solution designs for customer approval  📍Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions  📍Act as the primary technical point of contact to deliver Keyfactor solutions efficiently and effectively by: 📍Implementing Keyfactor solutions using a collaborative approach that improves adoption with our customers  📍Ensuring that our customer’s requests are addressed quickly and to our customers’ satisfaction  📍Identifying and mitigating risks related to technical solution design and/or client sentiment 📍Partner with cross-functional internal teams to promote continuous improvement by: 📍Working with Keyfactor Product teams to identify new feature requests and report bugs  📍Actively contributing to the improvement of service delivery processes and methodologies by raising pain points, proposing solutions, and championing new initiatives 📍Mentoring and coaching junior team members and providing technical guidance 📍Ensuring knowledge gained while implementing customer solutions is relayed across Professional Services  📍Increasing team efficiency by documenting common architectures and solutions 

Skills & Qualifications

📍Minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments (via services delivery, consulting, or employment)  📍Strong and effective communication skills with the ability to communicate at both a technical and business level with technical staff and/or executives  📍Flexibility and ability to thrive within a dynamic, rapidly growing company  📍Advanced time management and prioritization skills, with experience managing competing priorities 📍Proven ability to manage complex technical projects and resolve critical customer issues