Your responsibilities

📍Reviewing flagged users on a daily basis 📍Investigating fraud and user security issues 📍Preventing financial loss from bank transfer reversals 📍Responding to incidents and flexing into urgent matters as needed 📍Working with users who have frozen accounts without creating unnecessary escalations 📍Thinking creatively around improving our fraud and user security processes 📍Working across the organization with multiple teams such as Security and Compliance

Skills and experience that will help you succeed

📍Reliable and consistent: our queues are fresh every day and we don’t want to keep anyone waiting longer than they need to 📍Highly detail-oriented 📍Willing to learn from mistakes, with a good attitude 📍Can thrive in a fast-changing regulatory and compliance landscape 📍Responsive to the fast-paced demands of startup life 📍Inclined to go the extra mile to review and troubleshoot issues, investigate root causes, and follow up to resolve issues 📍Capable of working both independently and cross-functionally, as necessary 📍Comfortable using remote forms of communication including Slack, Zendesk, and Zoom 📍Enjoys leading by example, engaging with others to solve problems creatively, helping train others in the organization on risk processes 📍Previous analytical, fraud mitigation, client services, and/or administrative processing experiences 📍Required to work US timezones 📍Title based on experience level