About the company
MoonPay is the world’s leading web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world’s most iconic brands rely on MoonPay to power their web3 strategies and ideas.
Job Summary
What you will do
đź“ŤOwn conversion and pass rate metrics; identify opportunities and manage progress against shared KPIs across Operations, Compliance, PED and Data đź“ŤResponsible for the Compliance Operations tool stack, which includes owning business requirements, creating a rules-based logic framework (that determines how rules are stored and shipped in systems), and identifying ongoing improvements đź“ŤOwn a change management framework to test vendor builds; ensure requirements are met before changes are shipped into production and are subsequently audited on a regular basis đź“ŤOversee day-to-day vendor management across all KYC/KYB vendors, including performance, prioritization, goal setting, governance mechanisms and accountability đź“ŤTranslate policy requirements into operational and technical requirements before implementation, in close partnership with PED and Compliance đź“ŤManage cost-based KPIs and unit economics of Compliance Operations; own budget, investment and headcount decisions đź“ŤOwn end-to-end operational execution of Compliance-related initiatives through effective Program Management đź“ŤAct as the single DRI for the execution of Compliance Operations; facilitate engagement and cross-functional alignment across stakeholders, drive clarity on goals and requirements, and inform prioritization by modeling opportunities with impact sizing
About You
đź“ŤThe right candidate for this role is enthusiastic about creating stellar customer experiences and building world class processes that set the bar for efficiency and compliance. You are detail-oriented, with a desire to continuously improve operational programs and processes. You are action-oriented, with the ability to distill clarity from ambiguity and make data-driven decisions; you can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex requirements, working cross-functionally and enjoy being a culture carrier for your organization.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
