Role

📍We are looking for a Senior Manager, Fraud Operations to lead a team of fraud investigation, prevention, and enforcement specialists.

You will:

📍Manage a team of dispute agents and fraud investigators with the goal of safeguarding the platform from financial loss, and maintaining buyer and seller trusts. 📍Set and ensure performance for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
📍Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them. 📍Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts. 📍Team members in this role are required to be within commuting distance of our Phoenix, AZ hub.

You

📍Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. 📍As our next Senior Manager, Fraud Operations you have: 📍8+ years of experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup 📍Experience leading and mentoring Fraud, risk management, and/or operations teams. 📍Deep understanding of payment and fraud risks for both financial transactions, product abuse and how it may be applied in a two-sided marketplace. 📍Excellence in data and analytics. 📍Demonstrated strong cross-functional collaboration abilities in high-pressure and fast-paced environments.