About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing
📍Define and execute payment risk strategy, policies, and controls across all entities. 📍Manage end-to-end chargeback lifecycle for company cards, including evidence, representment, and recovery. 📍Perform deep-dive transaction investigations to detect fraud patterns, conduct root-cause analysis, and strengthen controls. 📍Collaborate with Data Science/Analytics to enhance fraud models, detection thresholds, and real-time monitoring systems. 📍Partner with Product, Finance, Fraud Ops, Compliance, and Engineering to reduce risk while improving approval rates and customer experience. 📍Partner with Compliance and Legal to ensure adherence to local and international regulations. 📍Deploy automation and analytics to enhance efficiency and accuracy of risk operations. 📍Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights. 📍Scale and optimize risk operations, embedding SLAs, QA, and case management workflows. 📍Leverage automation, Al, and machine learning to reduce manual workload in chargeback handling and fraud detection. 📍Monitor operational KPIs, ensuring consistent balance between fraud prevention and customer approval rates.
What We Look For In You
📍Minimum 8+ years of experience in payment risk, chargebacks, compliance, or fraud management, preferably within the financial services or blockchain industry. 📍Proven experience with card scheme chargeback operations and dispute management. 📍Track record of experience with blockchain fraud detection and understand the regulatory (e.g., SEC, CFTC) requirements. 📍Strong knowledge of payment ecosystems, fraud typologies, and AML frameworks. 📍Skilled in data analysis, fraud/risk tools, and case management systems. 📍Strong communication, interpersonal, and leadership skills. 📍Ability to work independently and manage multiple priorities simultaneously. 📍Demonstrated leadership in global or matrix environments.
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