Responsibilities:

📍Build, manage, and mentor a high-performing team, across multiple jurisdictions. 📍Define and execute the strategic direction of the Global Issue Management function, including tooling optimization, processes, and cross-functional engagement. 📍Champion a culture of proactive issue identification, transparent escalation, accountability, and continuous improvement throughout the organization. 📍Design, implement, and maintain a robust and scalable issue management framework aligned to regulatory obligations, risks, controls and policies across all jurisdictions and products. 📍Build an issue management intake and tracking process, most likely in Jira. 📍Serve as the main point of contact for the end-to-end lifecycle of compliance-related issues. This includes intake of identified issues, documentation within dedicated software, collaborative action plan development, and overseeing closure validation. 📍Monitor aging and overdue issues, ensuring timely resolution or escalation, and driving accountability across stakeholder groups. 📍Act as a trusted liaison with Risk, Compliance, Internal Audit, Legal, Product & Engineering and other key control functions to ensure alignment and effective collaboration on issue resolution 📍Develop and maintain issue and control dashboards, metrics, and reports that provide clear visibility for senior stakeholders. 📍Provide governance reporting to senior management, the board, and regulators on key compliance issues, emerging trends, and associated remediation progress.

Requirements:

📍7+ years of experience in compliance, risk management, audit, or a related governance role within financial services or fintech. 📍3+ years of team leadership experience in a global organization. Significant hands-on experience with control and issue management tools such as Workiva, Archer, ServiceNow GRC, or similar platforms for issue tracking. Strong affinity for tool solution design, build-out, and enhancement. 📍Deep understanding of compliance risk management principles, diverse regulatory expectations, and enterprise governance models. 📍Excellent stakeholder management skills, including the ability to engage with senior leadership. 📍Exceptional analytical and communication skills, with the ability to translate complex issues into clear, actionable insights. 📍Strong project and change management capabilities, especially in dynamic, high-growth, or global environments.

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