As the Senior Manager, IT Systems and Operations, you will have the opportunity to:

📍Lead, mentor, and grow a high performing and distributed team of IT professionals 📍Develop and promote IT standard operating procedures and runbooks, as well as key metrics and incident management 📍Select, implement and maintain tools for IT operations efficiencies, while striving to find & solve impactful opportunities to automate company-wide 📍Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications 📍Handle hardware inventory & distribution processes, along with installation of cloud-based applications for our remote workforce, while ensuring appropriate balance of hardware & license inventories for rapid hiring with cost effective means 📍Ensure technological compliance with evolving security standards and policies, while future-proofing integrations and automations 📍Maintain and configure reliable operation of computer systems, office network infrastructure, and remote collaboration tools 📍Build regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures, especially with a cloud-based set of tools 📍Partner closely with senior & cross-functional leadership to build and report on team OKRs and roadmaps 📍Flex the full suite of your IT expertise building strategy with leadership, while also digging in with the team on a detailed level 📍Champion IT company wide by ensuring quality internal customer service for our remote-first, global company 📍Team members in this role are required to be within commuting distance of our Los Angeles, CA, New York, NY, or San Francisco, CA hubs.

You

📍Curious about who thrives at Whatnot? We’ve found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here. 📍In addition to 8+ years of experience as an IT professional and 4+ years of experience in an IT leadership role, you should have: 📍A proven track record (4+ years) of directly managing, coaching and developing distributed teams of IT professionals, including individuals contributors of varying levels 📍Experience building & scaling IT processes, while creatively incorporating automation and cutting edge technology to ensure they will sustain our high growth environment 📍Robust understanding of core IT systems & operations processes including, but not limited to: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN enablement 📍Experience working with remote teams and creating the best possible environments for effective, distributed collaboration via direct ownership and maintenance of company-wide applications, i.e. Google Workspace, Okta, Zoom, OnePassword, Lumos, Slack, Atlassian Jira, Notion, Glean, etc. 📍Strong knowledge of MDM best practices, including hands on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents